Service knowledge memory for machine builders.
When a machine is down, find how your team fixed it last time.
Fixes stay findable, even when the person who made them has moved on.
No hallucinated answers. Every result is a real report your team already trusted.
A down machine
The fix was written down. It still has to be findable.
A machine is down. The last repair sits in a report your team already filed. When the person who wrote it has moved on, the rest of the team still needs that page.
Downtime
The line is stopped
After-sales needs how this fault was closed last time, while the machine is down.
People move on
The fix outlasts the author
Service reports hold the repair. They have to stay findable after that person has moved on.
The page
One prior case, not a pile of files
Composite archives bury the page that matters. You need that report opened, not another filename list.
How it works
The archive you already have. A shortlist. You write the confirmation.
#1
Use the archive you already have
Index finalized-report PDFs in place — no migration project. Scope by collection or program.
#2
Get a shortlist
Search the fault. See the few prior cases that match, and why each one did.
#3
You still write the confirmation
Open the cited page. Read why it matched. Then you write the confirmation — or an honest no-match.
Why teams want it
For the technician on the fault, and the head of after-sales.
The technician on the fault
Find how your team fixed it last time, with the report page in front of you.
Head of After-Sales
Service knowledge stays on the team when people move on. New technicians can find the last fix.
Nothing invented
No hallucinated answers. Every result is a real report your team already trusted.
Who it's for
Head of After-Sales, and the technician on the fault.
If you're the technician on the fault…
The machine is down. Find the last fix your team filed, see why it matched, then do the work.
If you head after-sales…
Precedents stay findable after people move on. You can show how the team found them.
Pricing is scoped with your team.
See it on your archive
Book a free demo.
Or sign in and search the reports your team already trusts.
- Prior fixes stay findable after people move on
- Optional Pilot pack — 500 credits, one-time
FAQ
Straight answers.
Still have questions? .
When a machine is down, find the last fix.
Book a free demo, or sign in and search the archive your team already trusts.